Logo

Debit Cards

Cards

  • icon-faqHow do I order/replace a debit card?

    • Email customerservice@badass.bank

    • Dial (888)662-2327 during business hours 8am - 5pm (CST), M-F

  • icon-faqHow do I activate my debit card?

    • Log into your online banking, select card number to activate

    • Dial (888)227-3096

  • icon-faqWhat do I do if my card is lost or stolen?

    • Log into online banking to place a block on your card

    • Dial (888) 662-2327 or email customerservice@badass.bank. Representatives are available Monday through Friday, 8am-5pm CST.

    • After hours dial 1(877)-226-2351 to report a card lost or stolen

  • icon-faqHow do I report fraudulent activity on my debit card?

    • Dial (888) 662-2327 or email customerservice@badass.bank. Representatives are available Monday through Friday, 8am-5pm CST.

    • After hours dial 1 (877-)226-2351 to report card lost or stolen.

    • You may be contacted by our fraud department via phone, text or e-mail to verify the charges. Please note they will never ask you your card number, PIN number or CVC code (the three numbers on the back).

  • icon-faqHow do I temporarily block my debit card?

    • Log into online banking, select card, click block

    • Dial (888) 662-2327 or email customerservice@badass.bank. Representatives are available Monday through Friday, 8am-5pm CST.

    • After hours dial 1 (877)226-2351 to report card lost or stolen

  • icon-faqHow do I change my PIN number?

    • If you don't know your current pin number, a pin number can be mailed to you. To request a pin number, contact Customer Service at (888) 662-2327 or email customerservice@badass.bank. Representatives are available Monday through Friday, 8am-5pm CST.

    • To change your pin number dial (888)227-3096.

  • icon-faqDo I need to set a travel alert?

    To avoid interruption in service we recommend placing a travel alert on your debit card.

    To place a travel alert:

    • Log into your online banking

      • Using any mobile device, log in to Online Banking

      • From the menu select Accounts >Travel Indicators

      • Click Create New Travel Indicator

      • Use the calendar icon or enter the date manually in the Start Date field and the End Date field.

      • Select the Card Accounts impacted.

      • Indicate the country you will travel to

        • If United States was selected from the Country field, select the state you will be traveling to.

      • To add an additional location, click Add Location.

      • Click Submit.

      • A message will display indicating the travel indicator was successfully created.

      • If you need to make any changes to an active Travel Alert, you can click Edit.

      • For Future Travel Alerts, create a New Travel Indicator.

    • Dial (888) 662-2327 or email customerservice@badass.bank. Representatives are available Monday through Friday, 8am-5pm CST.